Online Business Manager & Ops Consultant
Steady operations support that keeps your business moving.
Clarity. Direction. And work that actually gets finished.
Hey Chief Everything Officer
...I see you.
You've worked hard to build your business and you should be proud of that.
I'm betting though that some days it feels like the business is running you, not the other way around.
You're busy, you're tired, and that list of things you really want to get done never seems to get any shorter.
You know exactly what you want your business to look like....you just haven't had the right plan and the right person to help you see it through.
That's not a you problem, that's a plan problem.
And a plan? That's something we can fix — together.
You want clarity on where your business is going, direction on how to get there, and a plan you can actually follow and finish.
That's exactly what I deliver.
"Before doing the Strategic Mapping with Lisa, I was a little nervous about talking about the current state of my newly formed business.
Lisa has such a calm and assuring energy about her. She made me feel peaceful and confident. After strategizing with her, I was able to gain a new high ticket client within a week and 5x my monthly recurring revenue. She really is the best!"
— R. Nash, Founder - Mae North LLC
ABOUT
Hi, I’m Lisa...and I love this work. You, maybe not so much?
You didn't start your business to manage projects, document processes, and chase down every dropped ball. But somewhere along the way, that's exactly where you ended up.
You're good at what you do. Your clients know it. Your results prove it.
But behind the scenes? Everything runs through you. Every decision, every system, every dropped ball lands back on your desk.
Your business doesn't have an operations problem. It has a capacity problem. You're doing the work of three people and calling it Tuesday.
That's where I come in.
I've spent 25+ years in high-stakes operations — 19 years managing payroll and HR for 650+ employees where getting it wrong wasn't an option, and 10 years working inside online and service-based businesses.
I didn't learn this from a course. I lived it at scale.
I'm an Online Business Manager and licensed Strategic Mapping™ Consultant.
When someone steady comes in and takes the operational weight off your plate, here's what changes — projects actually finish, systems get built and maintained, nothing falls through the cracks, and you get your time and focus back.
Most of my clients need one thing: someone steady, experienced, and trustworthy who shows up, knows what they're doing, and gets things done.
If that's who you're looking for, let's talk.
“Lisa is brilliant at coming up with strategies and implementing solutions that make your business less of a burden and more of a joy. She’s also one of the most honest, ethical, and joyful people I know — which makes working with her a true relief.”
– B. Scott, Financial Educator & Consultant
SERVICES
① Strategic Growth Mapping — $1,500
Most service-based business owners have never had someone sit down and look at their whole business at once. That's exactly what this is.
We start with your Mission, Vision, Values and Boundaries — the foundation that ties everything together.
Then we look at all 7 strategic areas of your business — uncovering what's actually working, what isn't, what's missing, and what needs to be let go of — then map out your complete 12-month strategic plan, organized and prioritized by quarter.
You'll walk away with clarity, direction, and a plan you can actually follow and finish.
Delivered across 4–5 sessions.
② OBM & Operations Support — retainers start at $1250/month
Hands-on support for owners and founders who need someone steady in the background.
Project coordination, workflow cleanup, systems documentation, and follow-up that doesn't slip.
③ Project & Implementation Support*
A plan without follow-through is just a document.
When your Strategic Map uncovers work that needs to get done, I stay in it with you — managing projects, keeping things moving, and making sure the plan actually comes to life.
*Scoped per project based on what your business needs.
Not sure which one is right for you?
That's what the Connection Call is for — and it's totally free.
REFERRAL PARTNERS
Do you work with service-based business owners who struggle to execute?
If you're a business coach, consultant, advisor, fractional CFO, bookkeeper, or OBM whose clients have the vision but keep getting buried before the plan comes to life — I'm who you refer them to.
I take it from there.
I deliver a high-touch strategic planning experience and return your clients more focused, more organized, and more ready to do the next level of growth work you do together.
Your client relationship stays intact. Your reputation is safe with me.
I work alongside coaches and advisors regularly — we're complementary, not competitive. Your clients get the operational clarity they need to get more out of the work you do with them.
Let's connect — Book a 20-minute partner call
"Lisa helped me identify strengths and weaknesses and supported me in creating systems to fully support future growth — allowing me to operate more in my zone of genius."
A. Simpson, Marketing Coach & Author
FAQ: Strategic Operations Consulting & Strategic Mapping for Online Business Owners
Q: What is the strategy-execution gap and does my business have it?
The strategy-execution gap is the disconnect between the plans a business makes and what actually gets done.
Research shows it affects up to 90% of small businesses.
If you've ever built a plan that sat in a folder, felt busy without moving forward, or kept starting things without finishing them — your business has it.
Q: What does a strategic operations consultant do for service-based businesses?
A strategic operations consultant helps small business owners build a clear, prioritized plan across all areas of their business — and then supports implementation to make sure it gets executed.
Unlike a business coach who focuses on mindset and strategy, a strategic operations consultant focuses on the operational plan and the follow-through to execute it.
Q: What is strategic mapping and how does it work?
Strategic mapping is a structured process that examines all seven areas of an online business — financials, visibility, operations, team growth, customer experience, product development, and professional growth — and builds a prioritized 12-month plan organized by quarter.
It gets everything out of the founder's head and onto a clear, actionable roadmap they can actually follow.
Q: Who is a strategic operations consultant for?
Service-based business owners — coaches, consultants, course creators, agency owners, and service providers — who have proven their offer and are growing but feel like chaos is outpacing their plan.
If you're always busy but never moving forward, constantly starting things without finishing, or have plans that never get implemented, you're probably a great fit.
Q: How is working with a strategic operations consultant different from working with a business coach?
A business coach helps you think through decisions, develop as a leader, and stay accountable to your goals.
A strategic operations consultant builds the actual plan across all areas of your business and stays to help you implement it.
The two are complementary — many clients work with both, and coaching works better when you have a clear operational plan to execute against.
Q: What happens after the strategic plan is built?
This is where I'm different from most consultants.
Most hand you a plan and walk away.
I offer Project & Implementation Support so your strategic plan doesn't just sit in a folder.
I stay in it with you — managing projects, keeping priorities on track, and helping you see the work through to completion.
Q: How much does strategic mapping cost for a small business?
The full Strategic Growth Mapping starts at $1500 and is delivered across 4-5 sessions.
Project & Implementation Support is scoped based on your specific needs.
A free 20-minute Connection Call is the best first step if you're unsure.
Q: Do you work with brick-and-mortar businesses or only online businesses?
My work is specifically designed for service-based businesses — coaches, consultants, course creators, agency owners, and service providers.
All sessions are conducted remotely via video call. I work with solo and small business owners across the US and beyond.
Q: What's the first step to working with a strategic operations consultant?
Start with a free 20-minute Connection Call.
We'll talk through your business, what feels hard, and whether working together makes sense. No pressure, no pitch.